At MystiqueEssence.store, we want you to be fully satisfied with your purchase. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.
Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Items that have been opened, used, or damaged after delivery will not be eligible for return.
Non-Returnable Items
Due to hygiene and safety reasons, opened perfume bottles or products with broken seals cannot be returned or exchanged.
Return Process
- To initiate a return, please contact us at info@mystiqueessence.store with your order details.
- Our support team will guide you through the process and provide return instructions.
- Once we receive and inspect the returned item, we will notify you about the status of your refund.
Refunds
- Approved refunds will be issued to your original payment method within 7–10 business days.
- Shipping and handling charges are non-refundable.
- In case of a defective or wrong item received, we will cover the return shipping cost.
Exchanges
We only replace items if they are defective or damaged upon delivery. For exchange requests, please email us at info@mystiqueessence.store within 7 days of receiving your order.
Contact Us
If you have any questions about this policy, please contact us:
Email: info@mystiqueessence.store
Address: Street 36, Silk Plaza, Lower Basement Workzone, E-11, Islamabad, Pakistan
